Suporte Pós-Venda & Garantia: O Compromisso Evo-Spirit
Nosso Compromisso de Suporte Pós-Venda
At Evo-Spirit, we design our skateboards to be easily repairable. Our after-sales support workshop is based in Pornichet (Loire-Atlantique), with a team of passionate technicians who know every model. We'll support you whether your skateboard is under warranty or not.
Como funciona?
- Contacte-nos via the form below, by email (info@evo-spirit.com) or by phone on +33 2 40 22 16 22 (Monday to Friday).
- Remote diagnosis: describe the problem, send photos or videos. Our technicians will identify the cause.
- DIY repair: if the problem is simple, we'll send you the part with a tutorial. Our skateboards are designed for this.
- Send to workshop: if a technical intervention is necessary, send us your board. The diagnosis is free.
- Repair and return: we'll repair and send your skateboard back to you.
Please describe the problem precisely and include all necessary information (skateboard model, purchase date, order number). This allows us to process your request more quickly.
Preencher o formulário de reparação
Garantia de Produto Novo
All our new electric skateboards come with a warranty covering manufacturing defects:
| Item | Duração | Cobertura |
|---|---|---|
| Skate completo (mecânico, eletrónico) | 2 years | Defeitos de fabricação |
| Bateria 14Ah / 15Ah (Projetada na França) | 2 years | Defeitos de fabricação |
| Bateria 7Ah (Cruz V2) | 2 years | Defeitos de fabricação |
| Bateria Padrão 7.5Ah | 1 year | Defeitos de fabricação |
| Bateria 5.2Ah (Cruz V2) | 1 year | Defeitos de fabricação |
| Mão de obra | 2 years | Incluído |
Garantia de Produto Usado / Recondicionado
Used or refurbished skateboards sold on our website come with a 6-month warranty, with the same coverage as new products (manufacturing defects).
Peças de reposição
Our skateboards are designed to last. All spare parts are available for up to 10 anos after purchase. You can order them directly from our online shop or contact our customer service.
O que não é coberto pela garantia
The warranty exclusively covers manufacturing defects. The following are not covered:
- Wear parts: drive belts, tyres, wheel rubbers, bearings, grip tape. These items require regular replacement depending on usage.
- Accidental damage: deck breakage due to a jump or impact, dropping the remote control, collision.
- Water damage: water infiltration into the controller, battery corrosion due to humidity. Electric skateboards are not waterproof.
- Modifications: any modification to the skateboard (firmware, non-original components, customisation) voids the warranty on the affected parts.
- Improper use: overloading, use in unintended extreme conditions.
- Natural battery wear: intensive use leads to a gradual decrease in capacity. However, if the range drops by more than 30% before the end of the warranty, partial coverage may be considered.
Taxas de exemplo de suporte pós-venda (fora da garantia)
| Serviço | Preço (IVA incl.) |
|---|---|
| Diagnóstico | Free |
| Mão de obra (sob garantia) | Free |
| Envio de retorno para a oficina | €29.90 |
| Envasamento (resina isolante do controlador) | €29.00 |
For out-of-warranty spare parts, prices are indicated on our online shop. A full quote will be provided to you before any work is done.
Contacte-nos
E-mail: info@evo-spirit.com
Telefone: +33 2 40 22 16 22 (Monday to Friday)
Address: IDS – 2c Avenue du Gulf Stream – 44380 Pornichet
