Klantenservice & Garantie: De Evo-Spirit Belofte
Onze toewijding aan after-sales ondersteuning
At Evo-Spirit, we design our skateboards to be easily repairable. Our after-sales support workshop is based in Pornichet (Loire-Atlantique), with a team of passionate technicians who know every model. We'll support you whether your skateboard is under warranty or not.
Hoe werkt het?
- Neem contact met ons op via the form below, by email (info@evo-spirit.com) or by phone on +33 2 40 22 16 22 (Monday to Friday).
- Remote diagnosis: describe the problem, send photos or videos. Our technicians will identify the cause.
- DIY repair: if the problem is simple, we'll send you the part with a tutorial. Our skateboards are designed for this.
- Send to workshop: if a technical intervention is necessary, send us your board. The diagnosis is free.
- Repair and return: we'll repair and send your skateboard back to you.
Please describe the problem precisely and include all necessary information (skateboard model, purchase date, order number). This allows us to process your request more quickly.
Nieuwe Productgarantie
All our new electric skateboards come with a warranty covering manufacturing defects:
| Artikel | Duur | Dekking |
|---|---|---|
| Compleet skateboard (mechanisch, elektronisch) | 2 years | Productiefouten |
| Batterij 14Ah / 15Ah (Ontworpen in Frankrijk) | 2 years | Productiefouten |
| Batterij 7Ah (Cruz V2) | 2 years | Productiefouten |
| Standaard 7.5Ah Batterij | 1 year | Productiefouten |
| Batterij 5.2Ah (Cruz V2) | 1 year | Productiefouten |
| Arbeid | 2 years | Inbegrepen |
Garantie op Gebruikt / Gereviseerd Product
Used or refurbished skateboards sold on our website come with a 6-month warranty, with the same coverage as new products (manufacturing defects).
Reserveonderdelen
Our skateboards are designed to last. All spare parts are available for up to 10 jaar after purchase. You can order them directly from our online shop or contact our customer service.
Wat niet door de garantie wordt gedekt
The warranty exclusively covers manufacturing defects. The following are not covered:
- Wear parts: drive belts, tyres, wheel rubbers, bearings, grip tape. These items require regular replacement depending on usage.
- Accidental damage: deck breakage due to a jump or impact, dropping the remote control, collision.
- Water damage: water infiltration into the controller, battery corrosion due to humidity. Electric skateboards are not waterproof.
- Modifications: any modification to the skateboard (firmware, non-original components, customisation) voids the warranty on the affected parts.
- Improper use: overloading, use in unintended extreme conditions.
- Natural battery wear: intensive use leads to a gradual decrease in capacity. However, if the range drops by more than 30% before the end of the warranty, partial coverage may be considered.
Voorbeeldtarieven voor after-sales ondersteuning (buiten garantie)
| Service | Prijs (incl. btw) |
|---|---|
| Diagnose | Free |
| Arbeid (onder garantie) | Free |
| Retourzending naar werkplaats | €29.90 |
| Potting (controller isolatiehars) | €29.00 |
For out-of-warranty spare parts, prices are indicated on our online shop. A full quote will be provided to you before any work is done.
Neem contact met ons op
E-mail: info@evo-spirit.com
Telefoon: +33 2 40 22 16 22 (Monday to Friday)
Address: IDS – 2c Avenue du Gulf Stream – 44380 Pornichet
