Evo-Spirit FAQ: answers straight from the workshop

Plug in the charger and wait for its light to turn green. If nothing happens, try another socket and another cable before drawing conclusions. A board left for months without charging can take a while to wake up. If it stays dead after a full charge, the cause is usually the battery, the charging port or the charger: use the repair form on our contact page.

Xplorer V2: switch the board on by holding the power button until the light flashes quickly, then switch on the remote. It goes into search mode and pairs by itself. All that is left is setting the wheel diameter and the gear ratio.

Other models with an LCD remote: switch on the board, switch on the remote, hold the board button until the light flashes, then briefly press both remote buttons at the same time.

A sharp cut-out under heavy load nearly always comes from the battery: tired cells, or the BMS shutting down as a protection when voltage drops. Cold weather brings it on faster. Also check the connector between battery and controller, a plug that is not fully seated causes the exact same symptom. If it keeps happening, film a ride and attach the video to your repair request.

On belt-driven models, check belt tension and the state of the pulleys. A slack belt skips a tooth the moment regenerative braking picks the torque back up, and that clunks. On Gear Drive models (Nexus PRO, Axis Pro), the noise usually comes from play in the gears. If everything checks out, send us a video: this noise is easier to diagnose by ear than by description.

As soon as the tread goes smooth, or a tyre no longer holds pressure from one ride to the next. On urethane wheels the giveaway is flat-spotting: rubber worn on one side is felt underfoot straight away. Every compatible setup is listed in our wheel comparison tool.

That is normal. The figures on our product pages are measured with a 70 kg rider on a cycle path, the standard for electric skateboards. Four things bring the number down: your weight, elevation, the power mode, and above all the number of stops. Pulling away from a standstill uses far more than cruising. An Xplorer V2 rated up to 60 km in street setup drops to around 40 km once all-terrain tyres are fitted.

No Evo-Spirit board is waterproof and we publish no ingress protection rating. That said, the models are not all equal: on some of them the battery and controller are potted in resin, which makes them more tolerant of the odd puddle or a damp surface.

That is not permission to ride in the rain. One leak is enough to damage the electronics, and that kind of failure is not covered by the warranty. Heavy rain, pressure washing and immersion are off limits across the whole range. The exact answer for your model is on its product page.

If your board has taken on water, do not switch it on, do not put it on charge, and call us on +33 2 40 22 16 22.

Everything goes through the repair form on our contact page. The phone line is for pre-purchase advice, not after-sales: whoever picks up does not have your file in front of them. Describe the fault, add photos, and a video if the problem can be heard or seen while riding. The Pornichet workshop then comes back to you with what happens next.

Two years from delivery, under the legal warranty of conformity. During those twenty-four months you do not have to prove the fault existed at purchase. Repair or replacement, your choice, at no cost, plus six extra months of warranty if the board is repaired under that scheme. Normal wear (belts, pulleys, wheels, grip tape) is on you, as is damage from water or impact. Full details on our after-sales and warranty page.

Essential parts stay available for at least 2 years after purchase, and up to 10 years depending on the model. The workshop still repairs Xplorer V1 and Switcher boards. If you cannot find your part on the site, write to info@evo-spirit.com with the model and the year.

Yes, by appointment. The phone line is open Monday to Friday, 9am to 1pm and 2pm to 5pm. The shop opens Tuesday to Friday, 10am to 1pm and 3pm to 5pm. Call before coming on +33 2 40 22 16 22, the front desk is not staffed all day.

Log in to your Evo-Spirit account and open the Order history tab. The carrier tracking number appears there as soon as the parcel ships, and you also receive it by email.

Orders ship on the working day following validation. Then allow 2 to 4 working days depending on destination. GLS home delivery in Europe: 29.90 EUR incl. VAT for a board, 14.90 EUR incl. VAT for accessories and spare parts. Mondial Relay pickup point, France only: 8.00 EUR incl. VAT. We deliver to mainland France, the European Union and Switzerland.

Yes. Alma in 2, 3 or 4 instalments, up to 3,500 EUR per order. PayPal in 4 instalments, up to 2,000 EUR. Credit card with 3D Secure, SEPA transfer and Google Pay are also accepted.